This CX Mini Masterclass explores employee reward and recognition programs as an important driver of…
Julia AhlfeldtJanuary 23, 2020
This CX Mini Masterclass explains why HR strategy underpins culture and how CX professionals can…
Julia AhlfeldtJanuary 9, 2020
This CX Mini Masterclass provides an overview of artificial intelligence and its emerging role in…
Julia AhlfeldtNovember 28, 2019
This CX Mini Masterclass explores some of the most pervasive missteps that organizations make with…
Julia AhlfeldtNovember 21, 2019
This CX Mini Masterclass explores the importance of human experience and why brands need to…
Julia AhlfeldtNovember 14, 2019
This CX Mini Masterclass explores the key components of a successful CX program. There might…
Julia AhlfeldtOctober 31, 2019
This CX Mini Masterclass provides step by step instructions for how to develop a service…
Julia AhlfeldtOctober 24, 2019
This CX Mini Masterclass provides an overview of service design and why this is important…
Julia AhlfeldtOctober 17, 2019
This CX Mini Masterclass provides an overview of design thinking and how this methodology can…
Julia AhlfeldtOctober 10, 2019