This CX Mini Masterclass provides clarity on the difference between user experience (UX) and customer…
Julia AhlfeldtOctober 3, 2019
This CX Mini Masterclass provides a simple and straightforward approach to prioritizing customer journey improvements.…
Julia AhlfeldtSeptember 19, 2019
This CX Mini Masterclass provides an overview of customer experience KPIs and how these can…
Julia AhlfeldtSeptember 12, 2019
This CX Mini Masterclass provides an overview of what makes experience management unique for organizations…
Julia AhlfeldtAugust 29, 2019
This CX Mini Masterclass explores 3 trends that are on the rise with how governments…
Julia AhlfeldtAugust 22, 2019
This CX Mini Masterclass explains customer success within the context of customer experience. Show host…
Julia AhlfeldtAugust 14, 2019
This CX Mini Masterclass demonstrates what CX change looks like in action. Special guest and…
Julia AhlfeldtAugust 8, 2019
This CX Mini Masterclass explains customer "Moments of Truth". Show host and customer experience expert,…
Julia AhlfeldtJuly 25, 2019
This CX Mini Masterclass makes the case for why CX practitioners need to help flip…
Julia AhlfeldtJuly 18, 2019