Category

Podcasts

Podcasts
November 14, 2019

Beyond customer experience: CX Mini Masterclass – E62

This CX Mini Masterclass explores the importance of human experience and why brands need to…
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Podcasts
November 7, 2019

Trends in digital user experience: interview with Jacques Oberholzer – E61

User experience design expert, Jacques Oberholzer, shares his insights on UX and how businesses are…
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Podcasts
October 31, 2019

Foundations of a great CX program: CX Mini Masterclass – E60

This CX Mini Masterclass explores the key components of a successful CX program. There might…
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Podcasts
October 24, 2019

How to make a service blueprint: CX Mini Masterclass – E59

This CX Mini Masterclass provides step by step instructions for how to develop a service…
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Podcasts
October 17, 2019

What is service design: CX Mini Masterclass – E58

This CX Mini Masterclass provides an overview of service design and why this is important…
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Podcasts
October 10, 2019

The role of design thinking in CX management: CX Mini Masterclass – E57

This CX Mini Masterclass provides an overview of design thinking and how this methodology can…
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Podcasts
October 3, 2019

CX vs. UX: CX Mini Masterclass – E56

This CX Mini Masterclass provides clarity on the difference between user experience (UX) and customer…
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Podcasts
September 26, 2019

Great customer experience starts from the top: CX Mini Masterclass – E55

This CX Mini Masterclass explores how leaders can champion the customer mandate. Great customer experience…
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Podcasts
September 19, 2019

Prioritizing customer journey improvement: CX Mini Masterclass – E54

This CX Mini Masterclass provides a simple and straightforward approach to prioritizing customer journey improvements.…
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Podcasts
September 12, 2019

Customer experience KPIs: CX Mini Masterclass – E53

This CX Mini Masterclass provides an overview of customer experience KPIs and how these can…
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