Category

Podcasts

Podcasts
November 15, 2018

What is customer experience: CX Mini Masterclass – E14

The inaugural episode of Julia’s CX Mini Masterclass series tackles a question that goes straight…
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Podcasts
November 9, 2018

Data, insights and B2B customer experience: interview with Andrew Swan – E13

Andrew Swan, Senior Business Intelligence Executive at top global law firm, White & Case, shares…
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Podcasts
October 18, 2018

Next gen employee engagement strategy: interview with CXO Jason Bradshaw – E12

Chief Customer Officer of Volkswagen Australia, Jason Bradshaw, speaks about how the company's employee engagement…
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Podcasts
October 1, 2018

Decoding the Customer – a series of customer experience podcasts

Yesterday was international podcast day. I thought this would be a perfect opportunity to reflect…
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Podcasts
September 25, 2018

Yuppiechef, a customer experience leader: interview with CEO Andrew Smith – E11

CEO of Yuppiechef, Andrew Smith, shares his perspective on customer empathy, the future of retail,…
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customer experience consultant
Podcasts
July 25, 2018

A global community for CX professionals: interview with Diane Magers CXPA – E10

Diane Magers, CXPA president and CEO, shares her insight on CX industry trends and the…
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customer experience consultant
Podcasts
July 10, 2018

Keeping customer experience simple: interview with Capitec Bank – E09 Part 2

Shaun Ray, the head of CX at Capitec Bank, enlightens us on how this up-and-coming…
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customer experience consultant
Podcasts
July 10, 2018

The art of customer listening: interview with Capitec Bank – E09 Part 1

I recently interviewed Charl Nel and Shaun Ray from Capitec Bank, one of the Big…
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customer experience consultant
Podcasts
June 27, 2018

An honest and practical guide to customer experience: interview with Ian Golding – E08

CX Thought leader and author, Ian Golding, shares his perspective on why customer experience matters,…
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customer experience consultant
Podcasts
March 20, 2018

When a voice is the face of customer experience: interview with Marianthi Dickie – E07

In today’s world, so many of our consumer interactions happen remotely. As banking, retail and…
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