Category

Podcasts

Podcasts
May 16, 2019

Bring customer insight to life through personas: CX Mini Masterclass – E40

This CX Mini Masterclass explains how to put your Voice of Customer (VOC) insights to…
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Podcasts
May 9, 2019

Understanding Voice of Customer: CX Mini Masterclass – E39

This CX Mini Masterclass explains the Voice of Customer (VOC), how this differs from CX…
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Podcasts
May 2, 2019

Delivering luxury customer experience in the safari industry: interview with Troy Smith – E38

Troy Smith, the owner and managing director of True Africa, shares his perspective on understanding…
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Podcasts
April 25, 2019

Customer experience culture starts with hiring: CX Mini Masterclass – E37

      This CX Mini Masterclass explains how an organization's recruiting practices set the…
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Podcasts
April 18, 2019

Customer Strategy vs. business risk: CX Mini Masterclass – E36

This CX Mini Masterclass explains investigates how to find the balance between mitigating business risk…
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Podcasts
April 11, 2019

Customer Service without subservience: CX Mini Masterclass – E35

This CX Mini Masterclass explains how to fortify your organization's service culture through the concept…
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Podcasts
April 4, 2019

Insight on emerging consumer experience trends: interview with Ilenia Vidili – E34

Ilenia Vidili, founder of the Smarter Crew, shares her insights on emerging consumer trends, including…
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Podcasts
March 28, 2019

Taking on Net Promoter Score: CX Mini Masterclass – E33

This CX Mini Masterclass provides in-depth insight about Net Promoter Score (NPS). Show host and…
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Podcasts
March 21, 2019

Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32

This CX Mini Masterclass explains the role of leading and lagging indicators in measuring customer…
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Podcasts
March 14, 2019

3 Common customer experience metrics explained: CX Mini Masterclass – E31

This CX Mini Masterclass provides an overview of 3 of the most common customer experience…
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