Category

Podcasts

Podcasts
March 21, 2019

Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32

This CX Mini Masterclass explains the role of leading and lagging indicators in measuring customer…
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Podcasts
March 14, 2019

3 Common customer experience metrics explained: CX Mini Masterclass – E31

This CX Mini Masterclass provides an overview of 3 of the most common customer experience…
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Podcasts
March 7, 2019

Realizing customer value: interview with Arvida CEO Bill McDonald – E30

Bill McDonald, CEO of the Arvida Group, shares his insights on translating customer value into business…
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Podcasts
February 28, 2019

Demystifying customer experience strategy: CX Mini Masterclass – E29

This CX Mini Masterclass provides an overview of customer experience strategy. What may seem like…
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Podcasts
February 21, 2019

Metrics, Measures and CX business value: CX Mini Masterclass – E28

This CX Mini Masterclass explains the difference between CX measures and metrics, as well as…
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Podcasts
February 14, 2019

The link between CX and employee experience: CX Mini Masterclass – E27

This CX Mini Masterclass explains the relationship between employee experience and customer experience. Show host…
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Podcasts
February 7, 2019

Delivering customer delight in the digital age: interview with Adrian Swinscoe – E26

Adrian Swinscoe, customer experience thought leader, Forbes contributor, and business advisor provides his perspective on…
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Podcasts
January 31, 2019

3 actionable tips for influencing customer centric change: CX Mini Masterclass – E25

This CX Mini Masterclass includes actionable tips for influencing customer centric change from show host…
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Podcasts
January 24, 2019

Evaluating customer experience impact for business decisions: CX Mini Masterclass – E24

This edition of Julia’s CX Mini Masterclass series explores best practices for evaluating customer impact…
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Podcasts
January 17, 2019

On-ramps, off-ramps and customer experience ROI: CX Mini Masterclass – E23

This CX Mini Masterclass explains how you can use your customer journey map and understanding…
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