How Julia can help your business
CX Strategy & Transformation
Whether you’re at the start of your CX journey or are ready to fully embed customer-centricity, bring me onboard to help drive your transformation process, across your departments.
CX Workshops & Training
I offer bespoke workshops to help teams tackle the roadblocks to customer-centricity. I also offer public courses in partnership with institutions such as UCT’s GSB d-school.
Keynote Speaking Engagements
I’m a regular speaker at Customer Experience industry events and at private functions, delving into topics such as CX and AI, CX and ROI and understanding the customer.
Decoding the Customer Podcast
I launched Decoding the Customer in 2017 to create a platform for me and my guests to share our thoughts around the topic of Customer Experience. New episode weekly.
The bottom line?
Your customers want more. That’s a fact. You need to prioritize their needs across your organization – from HR, UX, finance, marketing, tech and risk management. Why? Because they’re increasingly digitally empowered, live in a world with abundant options and are getting impatient. Which means you need to work far harder to retain your customers and protect your bottom line. What’s good for your customers is good for your growth.
Percentage of customers who think companies should understand their expectations and needs.
CX Strategy and Transformation
Whether you’re at the start of your CX journey or are ready to fully embed customer-centricity, bring me onboard to help drive your transformation process, across your departments. Learn more.
I offer bespoke workshops to help teams learn about CX best practices and tackle the roadblocks to customer-centricity. I also offer public courses in partnership with institutions such as UCT’s GSB d-school. Learn more.
I regularly speak at industry events and private functions, delving into topics such as CX and AI, CX and ROI and understanding the customer. To book me for your event email me.
Julia presented at our largest client conference in 2016, where she enthralled senior decision-makers from across the South African business community on how organisations need to prepare for the new competitive battlefield. She displayed great insight and understanding into the importance of customer experience and, most importantly, gave the audience tangible takeaways of how to execute on this and ensure success.Keith WardellHead of Commercial Strategy, Experian South Africa
There are few I can rely on to the degree I rely on Julia. Her ability to design and build a world class customer experience that’s deliverable and repeatable has been invaluable to us. What sets Julia apart from most consultants is that she can move far past the presentation of strategic ideas, and is actually adept at getting things done. Anyone can tell you that you need to hit the target, very few can take aim, pull the trigger, and make it happen.Drake CokerFounder and CEO, Scratch Vinyl
Julia has a can do approach backed up with expertise and a desire to do things right. She quickly builds credibility with senior stakeholders and challenges in an engaging way to ensure buy-in. She can relate to people across all levels of an organization and can combine sharp strategic thinking with a grasp of day to day activities.Fiona SweeneyPeople Director, Virgin Active South Africa