It is time for CX leaders to get serious about quantifying the business value of…
Julia AhlfeldtSeptember 10, 2024
For the second year, I've had the opportunity to team up with RogerWilco and Ovatoyou…
Julia AhlfeldtJune 24, 2020
The last few weeks have brought about unprecedented change. In what felt the blink of…
Julia AhlfeldtMarch 31, 2020
My perspective on why a retention-based strategy will outlast an acquisition-based one.
Julia AhlfeldtFebruary 10, 2020
I shared my my thoughts on why the South African banking sector is ripe for…
Julia AhlfeldtFebruary 10, 2020
We live in a world where design thinking surrounds us. So why, then, are there…
Julia AhlfeldtJanuary 23, 2020
A lot has been written about millennials, that elusive, hard-to-engage generation which sent brands scrambling…
Julia AhlfeldtJanuary 23, 2020
Generation Z is the most-educated and -connected generation in history and have an unprecedented power…
Julia AhlfeldtJanuary 23, 2020
I recently teamed-up with digital marketing agency, Rogerwilco, and mobile researcher, ovatoyou, to run a…
Julia AhlfeldtOctober 22, 2019