AI has outgrown its chatbot phase. It’s no longer just automating frontline support—it’s guiding multimillion-dollar…
Julia AhlfeldtMarch 11, 2025
The latest advancements in large language AI models (LLMs) are set to revolutionize how CX…
Julia AhlfeldtFebruary 24, 2025
If you want to start measuring return on experience, look no further! This guide will…
Julia AhlfeldtOctober 15, 2024
It is time for CX leaders to get serious about quantifying the business value of…
Julia AhlfeldtSeptember 10, 2024
CX leaders need to be able to demonstrate how customer experience impacts the business bottom…
Julia AhlfeldtAugust 30, 2024
For the second year, I've had the opportunity to team up with RogerWilco and Ovatoyou…
Julia AhlfeldtJune 24, 2020
The last few weeks have brought about unprecedented change. In what felt the blink of…
Julia AhlfeldtMarch 31, 2020
My perspective on why a retention-based strategy will outlast an acquisition-based one.
Julia AhlfeldtFebruary 10, 2020