Category

Insights

Insights
May 2, 2019

Guest blogging for Kayako: 5 Ways to Empower Teams to Deliver Great Customer Service

The team at Kayako recently invited me to contribute as a guest writer for their…
Read More
Insights
October 4, 2018

The CX-Files: Customer don’ts that brands mustn’t make

Keeping customers happy should be the no. 1 priority of the brands they buy from.…
Read More
Insights
September 30, 2018

Experiencing CX in Botswana

Gaborone skyline on a balmy August evening Those who know me in a personal capacity…
Read More
Insights
September 30, 2018

The CX-Files: CEOs need to put their HR hats on

CEOs already have a lot on their plate but, in today’s competitive landscape, attracting top…
Read More
Insights
September 21, 2018

The CX-Files: Avoid own hype; put yourself in customers’ shoes

As one who lives and breathes industry disruption, it’s no surprise that I watch ‘TV’…
Read More
Insights
September 21, 2018

Guest blogging for CX Innovation & Tech Fest: Who is more important the employee or the customer?

Customer experience is a relatively new field of work. In many ways, it is still…
Read More
Insights
September 13, 2018

Workshop takeaways: influencing customer-centric change

A CX professional is part strategist, part diplomat and part change influencer. Of these, driving…
Read More
Insights
September 2, 2018

Insights from Africa’s largest customer experience management conference

One month on from Africa's largest and longest-standing customer experience management conference, I wanted to…
Read More
Insights
June 17, 2018

The CX Files: The changing role of the CMO

by Julia Ahlfeldt (@JuliaAhlfeldt) Customer expectations of companies are rising by the day. For those companies…
Read More

Subscribe to my mailing list