As one who lives and breathes industry disruption, it’s no surprise that I watch ‘TV’…
Julia AhlfeldtSeptember 21, 2018
A CX professional is part strategist, part diplomat and part change influencer. Of these, driving…
Julia AhlfeldtSeptember 13, 2018
One month on from Africa's largest and longest-standing customer experience management conference, I wanted to…
Julia AhlfeldtSeptember 2, 2018
by Julia Ahlfeldt (@JuliaAhlfeldt) Customer expectations of companies are rising by the day. For those companies…
Julia AhlfeldtJune 17, 2018
SA C-suites welcome chief customer officer to the club by Julia Ahlfeldt (@JuliaAhlfeldt) Before we consumers…
Julia AhlfeldtJune 10, 2018
by Julia Ahlfeldt (@JuliaAhlfeldt) For many businesses, journey mapping is their first foray into customer-centric thinking and, if…
Julia AhlfeldtMay 8, 2018
by Julia Ahlfeldt (@JuliaAhlfeldt) The business climate is changing fast, regardless of what sceptics say. To…
Julia AhlfeldtApril 24, 2018
I was invited to participate in a panel of marketing industry executives who each provided…
Julia AhlfeldtFebruary 16, 2018
Consumer behavior is different in developing markets. There is no denying it. Business strategies that…
Julia AhlfeldtDecember 13, 2017