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Keeping customers happy should be the no. 1 priority of the brands they buy from.…

Gaborone skyline on a balmy August evening Those who know me in a personal capacity…

CEOs already have a lot on their plate but, in today’s competitive landscape, attracting top…

As one who lives and breathes industry disruption, it’s no surprise that I watch ‘TV’…

Customer experience is a relatively new field of work. In many ways, it is still…

A CX professional is part strategist, part diplomat and part change influencer. Of these, driving…

One month on from Africa's largest and longest-standing customer experience management conference, I wanted to…

by Julia Ahlfeldt (@JuliaAhlfeldt) Customer expectations of companies are rising by the day. For those companies…