October 9, 2017
Customer-centric disruption – and how companies can leverage CX to stay relevant
By Julia Ahlfeldt Many industries have experiences customer-centric disruption, and their tales should serve as…Read More
September 26, 2017
Guest blogging for CX Innovation & Tech Fest: Is Your Organization’s Immune System Too Healthy?
By Julia Ahlfeldt Before the days of social media and online reviews, companies could easily…Read More
September 14, 2017
BusinessDay op-ed: Retailers need to mimic e-tailers if they are to be competitive
As shopping habits move online, retailers need to rethink the way they operate — especially…Read More
September 12, 2017
Bizcommunity op-ed: Are consumers checking out of traditional retail?
By Julia Ahlfeldt Poor performance over the festive season suggests shoppers are spending elsewhere The…Read More