This CX Mini Masterclass explains customer "Moments of Truth". Show host and customer experience expert,…
Julia AhlfeldtSeptember 3, 2020
This CX Mini Masterclass covers the concept of Customer Lifetime Value (CLV), how to calculate…
Julia AhlfeldtAugust 6, 2020
This CX Mini Masterclass explains a simple yet effective CX tool for driving customer-centric change…
Julia AhlfeldtJune 18, 2020
This CX Mini Masterclass explores best practices for building a CX dashboard, a critically important…
Julia AhlfeldtJune 11, 2020
This CX Mini Masterclass explains the importance of measuring digital customer experience and some of…
Julia AhlfeldtJune 4, 2020
This CX Mini Masterclass explains the importance of establishing empathy for the customer among all…
Julia AhlfeldtMay 28, 2020
This CX Mini Masterclass covers a roundup of the key insights on CX metrics from…
Julia AhlfeldtMay 21, 2020
This CX Mini Masterclass comes directly from a listener request about how organizations can ensure…
Julia AhlfeldtMay 14, 2020
This CX Mini Masterclass explains customer touchpoint maps, how these differ from journey maps, and…
Julia AhlfeldtApril 30, 2020