News
March 10, 2017

Customer Experience in the Spotlight

I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
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Podcasts
December 13, 2018

Customer journey map – start here: CX Mini Masterclass – E18

This CX Mini Masterclass is the first of a 3-part installment on the topic of…
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Podcasts
December 6, 2018

Airline customer experience management: interview with Iain Meaker – E17

Iain Meaker, the Executive Manager for Tourism & Hospitality at Comair/British Airways shares his thoughts…
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Podcasts
November 29, 2018

Customer touchpoints, experiences and journeys…oh my! CX Mini Masterclass – E16

This CX Mini Masterclass explores the concepts of customer touchpoints, experiences and journeys. The term…
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Podcasts
November 22, 2018

The difference between customer experience and customer service: CX Mini Masterclass – E15

This CX Mini Masterclass clarifies the difference between customer experience and customer service. Confusion around…
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Podcasts
November 15, 2018

What is customer experience: CX Mini Masterclass – E14

The inaugural episode of Julia’s CX Mini Masterclass series tackles a question that goes straight…
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Podcasts
November 9, 2018

Data, insights and B2B customer experience: interview with Andrew Swan – E13

Andrew Swan, Senior Business Intelligence Executive at top global law firm, White & Case, shares…
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Podcasts
October 18, 2018

Next gen employee engagement strategy: interview with CXO Jason Bradshaw – E12

Chief Customer Officer of Volkswagen Australia, Jason Bradshaw, speaks about how the company's employee engagement…
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Uncategorized
October 4, 2018

The CX-Files: Customer don’ts that brands mustn’t make

Keeping customers happy should be the no. 1 priority of the brands they buy from.…
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Podcasts
October 1, 2018

Decoding the Customer – a series of customer experience podcasts

Yesterday was international podcast day. I thought this would be a perfect opportunity to reflect…
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Insights
September 30, 2018

Experiencing CX in Botswana

Gaborone skyline on a balmy August evening Those who know me in a personal capacity…
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