We’ve all been there. A business buzzword takes off. We realize we should dial in,…
Julia AhlfeldtOctober 10, 2025
Ever struggled to clearly demonstrate the business impact of CX to the CFO, only to…
Julia AhlfeldtApril 8, 2025
Julia Ahlfeldt CCXP, sets out the three proactive interventions that can make a positive difference.…
Julia AhlfeldtMarch 12, 2025
Rapid technological advancements are transforming the way customers shop, and ChatGPT leads to AI-powered customer…
Julia AhlfeldtMarch 12, 2025
Understanding the nuances of customer preference leads to better CX and brand success. Read Julia's…
Julia AhlfeldtMarch 12, 2025
Customer expectations are widely diverse. Here are four tips to boost your CX and deliver…
Julia AhlfeldtMarch 12, 2025
Why designing for extreme users isn't always practical in creating great customer experiences and how…
Julia AhlfeldtMarch 12, 2025
AI has outgrown its chatbot phase. It’s no longer just automating frontline support—it’s guiding multimillion-dollar…
Julia AhlfeldtMarch 11, 2025
The latest advancements in large language AI models (LLMs) are set to revolutionize how CX…
Julia AhlfeldtFebruary 24, 2025