News
March 10, 2017

Customer Experience in the Spotlight

I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
Read More
Podcasts
November 15, 2018

What is customer experience: CX Mini Masterclass – E14

The inaugural episode of Julia’s CX Mini Masterclass series tackles a question that goes straight…
Read More
Podcasts
November 9, 2018

Data, insights and B2B customer experience: interview with Andrew Swan – E13

Andrew Swan, Senior Business Intelligence Executive at top global law firm, White & Case, shares…
Read More
Podcasts
October 18, 2018

Next gen employee engagement strategy: interview with CXO Jason Bradshaw – E12

Chief Customer Officer of Volkswagen Australia, Jason Bradshaw, speaks about how the company's employee engagement…
Read More
Uncategorized
October 4, 2018

The CX-Files: Customer don’ts that brands mustn’t make

Keeping customers happy should be the no. 1 priority of the brands they buy from.…
Read More
Podcasts
October 1, 2018

Decoding the Customer – a series of customer experience podcasts

Yesterday was international podcast day. I thought this would be a perfect opportunity to reflect…
Read More
Insights
September 30, 2018

Experiencing CX in Botswana

Gaborone skyline on a balmy August evening Those who know me in a personal capacity…
Read More
Insights
September 30, 2018

The CX-Files: CEOs need to put their HR hats on

CEOs already have a lot on their plate but, in today’s competitive landscape, attracting top…
Read More
Podcasts
September 25, 2018

Yuppiechef, a customer experience leader: interview with CEO Andrew Smith – E11

CEO of Yuppiechef, Andrew Smith, shares his perspective on customer empathy, the future of retail,…
Read More
News
September 21, 2018

Capitec bucks the downward CX trend

Client-centricity was highlighted at Capitec’s recent AGM as the primary reason for the bank’s rapid…
Read More
Insights
September 21, 2018

The CX-Files: Avoid own hype; put yourself in customers’ shoes

As one who lives and breathes industry disruption, it’s no surprise that I watch ‘TV’…
Read More

Subscribe to my mailing list