News
March 10, 2017

Customer Experience in the Spotlight

I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
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Podcasts
September 12, 2019

Customer experience KPIs: CX Mini Masterclass – E53

This CX Mini Masterclass provides an overview of customer experience KPIs and how these can…
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Podcasts
September 5, 2019

Electricity and customer-centricity: interview with Chris Ahlfeldt – E52

Energy industry expert, Chris Ahlfeldt, shares his insights on how the energy industry is handling…
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Podcasts
August 29, 2019

The basics of B2B CX: CX Mini Masterclass – E51

This CX Mini Masterclass provides an overview of what makes experience management unique for organizations…
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Podcasts
August 22, 2019

CX in Government: CX Mini Masterclass – E50

This CX Mini Masterclass explores 3 trends that are on the rise with how governments…
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Podcasts
August 14, 2019

What is customer success: CX Mini Masterclass – E49

This CX Mini Masterclass explains customer success within the context of customer experience. Show host…
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Podcasts
August 8, 2019

CX change management in action: CX Mini Masterclass – E48

This CX Mini Masterclass demonstrates what CX change looks like in action. Special guest and…
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Podcasts
August 1, 2019

Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47

Matt Prowse, director of Customer Experience at IAG, Australia's largest insurer, shares his experience leveraging…
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Podcasts
July 25, 2019

Moments of Truth: CX Mini Masterclass – E46

This CX Mini Masterclass explains customer "Moments of Truth". Show host and customer experience expert,…
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Podcasts
July 18, 2019

Changing how we think about customers: CX Mini Masterclass – E45

This CX Mini Masterclass makes the case for why CX practitioners need to help flip…
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Podcasts
July 11, 2019

Experience-led change management: CX Mini Masterclass – E44

This CX Mini Masterclass explains the role of change management in customer-centric business transformation, and…
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