nowboarding 0 News March 10, 2017 Customer Experience in the Spotlight I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…Read More
Julia Ahlfeldt 0 Podcasts November 28, 2019 AI and Customer Experience: CX Mini Masterclass – E64 This CX Mini Masterclass provides and overview of artificial intelligence and its emerging role in…Read More
Julia Ahlfeldt 0 Podcasts November 21, 2019 CX metrics, mistakes and missed opportunities: CX Mini Masterclass – E63 This CX Mini Masterclass explores some of the most pervasive missteps that organizations make with…Read More
Julia Ahlfeldt 0 Podcasts November 14, 2019 Beyond customer experience: CX Mini Masterclass – E62 This CX Mini Masterclass explores the importance of human experience and why brands need to…Read More
Julia Ahlfeldt 0 Podcasts November 7, 2019 Trends in digital user experience: interview with Jacques Oberholzer – E61 User experience design expert, Jacques Oberholzer, shares his insights on UX and how businesses are…Read More
Julia Ahlfeldt 0 Podcasts October 31, 2019 Foundations of a great CX program: CX Mini Masterclass – E60 This CX Mini Masterclass explores the key components of a successful CX program. There might…Read More
Julia Ahlfeldt 0 Podcasts October 24, 2019 How to make a service blueprint: CX Mini Masterclass – E59 This CX Mini Masterclass provides step by step instructions for how to develop a service…Read More
Julia Ahlfeldt 0 Insights October 22, 2019 Online retailers need to address CX glitches before the holiday shopping season I recently teamed-up with digital marketing agency, Rogerwilco, and mobile researcher, ovatoyou, to run a…Read More
Julia Ahlfeldt 0 Podcasts October 17, 2019 What is service design: CX Mini Masterclass – E58 This CX Mini Masterclass provides an overview of service design and why this is important…Read More
Julia Ahlfeldt 0 Podcasts October 10, 2019 The role of design thinking in CX management: CX Mini Masterclass – E57 This CX Mini Masterclass provides an overview of design thinking and how this methodology can…Read More
Julia Ahlfeldt 0 Podcasts October 3, 2019 CX vs. UX: CX Mini Masterclass – E56 This CX Mini Masterclass provides clarity on the difference between user experience (UX) and customer…Read More