March 10, 2017
Customer Experience in the Spotlight
I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
Read More
March 21, 2019
Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32
This CX Mini Masterclass explains the role of leading and lagging indicators in measuring customer…
Read More
March 14, 2019
3 Common customer experience metrics explained: CX Mini Masterclass – E31
This CX Mini Masterclass provides an overview of 3 of the most common customer experience…
Read More
March 7, 2019
Realizing customer value: interview with Arvida CEO Bill McDonald – E30
Bill McDonald, CEO of the Arvida Group, shares his insights on translating customer value into business…
Read More
February 28, 2019
Demystifying customer experience strategy: CX Mini Masterclass – E29
This CX Mini Masterclass provides an overview of customer experience strategy. What may seem like…
Read More
February 21, 2019
Metrics, Measures and CX business value: CX Mini Masterclass – E28
This CX Mini Masterclass explains the difference between CX measures and metrics, as well as…
Read More
February 14, 2019
The link between CX and employee experience: CX Mini Masterclass – E27
This CX Mini Masterclass explains the relationship between employee experience and customer experience. Show host…
Read More
February 7, 2019
Delivering customer delight in the digital age: interview with Adrian Swinscoe – E26
Adrian Swinscoe, customer experience thought leader, Forbes contributor, and business advisor provides his perspective on…
Read More
January 31, 2019
3 actionable tips for influencing customer centric change: CX Mini Masterclass – E25
This CX Mini Masterclass includes actionable tips for influencing customer centric change from show host…
Read More
January 24, 2019
Evaluating customer experience impact for business decisions: CX Mini Masterclass – E24
This edition of Julia’s CX Mini Masterclass series explores best practices for evaluating customer impact…
Read More
January 17, 2019
On-ramps, off-ramps and customer experience ROI: CX Mini Masterclass – E23
This CX Mini Masterclass explains how you can use your customer journey map and understanding…
Read More