I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
nowboardingMarch 10, 2017
This CX Mini Masterclass explains customer "Moments of Truth". Show host and customer experience expert,…
Julia AhlfeldtSeptember 3, 2020
This CX Mini Masterclass explains the role of leading and lagging indicators in measuring customer…
Julia AhlfeldtAugust 20, 2020
This CX Mini Masterclass covers the concept of Customer Lifetime Value (CLV), how to calculate…
Julia AhlfeldtAugust 6, 2020
Customer experience expert and industry pioneer, Jeanne Bliss, shares insights about the origins of the…
Julia AhlfeldtJune 25, 2020
For the second year, I've had the opportunity to team up with RogerWilco and Ovatoyou…
Julia AhlfeldtJune 24, 2020
This CX Mini Masterclass explains a simple yet effective CX tool for driving customer-centric change…
Julia AhlfeldtJune 18, 2020
This CX Mini Masterclass explores best practices for building a CX dashboard, a critically important…
Julia AhlfeldtJune 11, 2020
This CX Mini Masterclass explains the importance of measuring digital customer experience and some of…
Julia AhlfeldtJune 4, 2020
This CX Mini Masterclass explains the importance of establishing empathy for the customer among all…
Julia AhlfeldtMay 28, 2020