March 10, 2017
Customer Experience in the Spotlight
I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
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November 15, 2018
What is customer experience: CX Mini Masterclass – E14
The inaugural episode of Julia’s CX Mini Masterclass series tackles a question that goes straight…
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November 9, 2018
Data, insights and B2B customer experience: interview with Andrew Swan – E13
Andrew Swan, Senior Business Intelligence Executive at top global law firm, White & Case, shares…
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October 18, 2018
Next gen employee engagement strategy: interview with CXO Jason Bradshaw – E12
Chief Customer Officer of Volkswagen Australia, Jason Bradshaw, speaks about how the company's employee engagement…
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October 4, 2018
The CX-Files: Customer don’ts that brands mustn’t make
Keeping customers happy should be the no. 1 priority of the brands they buy from.…
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October 1, 2018
Decoding the Customer – a series of customer experience podcasts
Yesterday was international podcast day. I thought this would be a perfect opportunity to reflect…
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September 30, 2018
Experiencing CX in Botswana
Gaborone skyline on a balmy August evening Those who know me in a personal capacity…
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September 30, 2018
The CX-Files: CEOs need to put their HR hats on
CEOs already have a lot on their plate but, in today’s competitive landscape, attracting top…
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September 25, 2018
Yuppiechef, a customer experience leader: interview with CEO Andrew Smith – E11
CEO of Yuppiechef, Andrew Smith, shares his perspective on customer empathy, the future of retail,…
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September 21, 2018
Capitec bucks the downward CX trend
Client-centricity was highlighted at Capitec’s recent AGM as the primary reason for the bank’s rapid…
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September 21, 2018
The CX-Files: Avoid own hype; put yourself in customers’ shoes
As one who lives and breathes industry disruption, it’s no surprise that I watch ‘TV’…
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