March 10, 2017
Customer Experience in the Spotlight
I recently had the opportunity to speak on camera with Jeremy Maggs, a local business…
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December 13, 2018
Customer journey map – start here: CX Mini Masterclass – E18
This CX Mini Masterclass is the first of a 3-part installment on the topic of…
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December 6, 2018
Airline customer experience management: interview with Iain Meaker – E17
Iain Meaker, the Executive Manager for Tourism & Hospitality at Comair/British Airways shares his thoughts…
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November 29, 2018
Customer touchpoints, experiences and journeys…oh my! CX Mini Masterclass – E16
This CX Mini Masterclass explores the concepts of customer touchpoints, experiences and journeys. The term…
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November 22, 2018
The difference between customer experience and customer service: CX Mini Masterclass – E15
This CX Mini Masterclass clarifies the difference between customer experience and customer service. Confusion around…
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November 15, 2018
What is customer experience: CX Mini Masterclass – E14
The inaugural episode of Julia’s CX Mini Masterclass series tackles a question that goes straight…
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November 9, 2018
Data, insights and B2B customer experience: interview with Andrew Swan – E13
Andrew Swan, Senior Business Intelligence Executive at top global law firm, White & Case, shares…
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October 18, 2018
Next gen employee engagement strategy: interview with CXO Jason Bradshaw – E12
Chief Customer Officer of Volkswagen Australia, Jason Bradshaw, speaks about how the company's employee engagement…
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October 4, 2018
The CX-Files: Customer don’ts that brands mustn’t make
Keeping customers happy should be the no. 1 priority of the brands they buy from.…
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October 1, 2018
Decoding the Customer – a series of customer experience podcasts
Yesterday was international podcast day. I thought this would be a perfect opportunity to reflect…
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September 30, 2018
Experiencing CX in Botswana
Gaborone skyline on a balmy August evening Those who know me in a personal capacity…
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