Podcasts
September 26, 2019

Great customer experience starts from the top: CX Mini Masterclass – E55

This CX Mini Masterclass explores how leaders can champion the customer mandate. Great customer experience…
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Podcasts
September 19, 2019

Prioritizing customer journey improvement: CX Mini Masterclass – E54

This CX Mini Masterclass provides a simple and straightforward approach to prioritizing customer journey improvements.…
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Podcasts
September 12, 2019

Customer experience KPIs: CX Mini Masterclass – E53

This CX Mini Masterclass provides an overview of customer experience KPIs and how these can…
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Podcasts
September 5, 2019

Electricity and customer-centricity: interview with Chris Ahlfeldt – E52

Energy industry expert, Chris Ahlfeldt, shares his insights on how the energy industry is handling…
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Podcasts
August 29, 2019

The basics of B2B CX: CX Mini Masterclass – E51

This CX Mini Masterclass provides an overview of what makes experience management unique for organizations…
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Podcasts
August 22, 2019

CX in Government: CX Mini Masterclass – E50

This CX Mini Masterclass explores 3 trends that are on the rise with how governments…
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Podcasts
August 14, 2019

What is customer success: CX Mini Masterclass – E49

This CX Mini Masterclass explains customer success within the context of customer experience. Show host…
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Podcasts
August 8, 2019

CX change management in action: CX Mini Masterclass – E48

This CX Mini Masterclass demonstrates what CX change looks like in action. Special guest and…
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Podcasts
August 1, 2019

Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47

Matt Prowse, director of Customer Experience at IAG, Australia's largest insurer, shares his experience leveraging…
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Podcasts
July 25, 2019

Moments of Truth: CX Mini Masterclass – E46

This CX Mini Masterclass explains customer "Moments of Truth". Show host and customer experience expert,…
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