All Posts By

Julia Ahlfeldt

Podcasts
August 14, 2019

What is customer success: CX Mini Masterclass – E49

This CX Mini Masterclass explains customer success within the context of customer experience. Show host…
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Podcasts
August 8, 2019

CX change management in action: CX Mini Masterclass – E48

This CX Mini Masterclass demonstrates what CX change looks like in action. Special guest and…
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Podcasts
August 1, 2019

Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47

Matt Prowse, director of Customer Experience at IAG, Australia's largest insurer, shares his experience leveraging…
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Podcasts
July 25, 2019

Moments of Truth: CX Mini Masterclass – E46

This CX Mini Masterclass explains customer "Moments of Truth". Show host and customer experience expert,…
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Podcasts
July 18, 2019

Changing how we think about customers: CX Mini Masterclass – E45

This CX Mini Masterclass makes the case for why CX practitioners need to help flip…
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Podcasts
July 11, 2019

Experience-led change management: CX Mini Masterclass – E44

This CX Mini Masterclass explains the role of change management in customer-centric business transformation, and…
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Podcasts
July 5, 2019

Digital customer experience will change the way we bank: interview with Luisa Mazinter – E43

CMO of TymeBank, Luisa Mazinter shares insights on how her organization is shaking up consumer…
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Podcasts
May 30, 2019

Closing the customer feedback loop: CX Mini Masterclass – E42

This CX Mini Masterclass explains what it means to close the customer feedback loop. Show…
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Podcasts
May 23, 2019

Employees are your VOC secret weapon: CX Mini Masterclass – E41

This CX Mini Masterclass explains how to leverage employees to bolster your VOC (Voice of…
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