News Contributing to the evolution of the CX profession By Julia Ahlfeldt People often asked me what I studied to become a customer experience…Julia AhlfeldtAugust 31, 2017
News Experiencing Your Customers CX insights featured in Brainstorm magazine and ITWeb Julia AhlfeldtAugust 25, 2017
Expert InterviewsPodcasts Driving patient-centric change: insights from Mediclinic SA – E01 Kevin Seaman, Patient Experience Manager at Mediclinic South Africa, shares the catalysts for their patient-centric…Julia AhlfeldtAugust 21, 2017