In August 2017, I had the opportunity to speak with Roger Norton about fintech disruption…
Julia AhlfeldtSeptember 19, 2017
As shopping habits move online, retailers need to rethink the way they operate — especially…
Julia AhlfeldtSeptember 14, 2017
By Julia Ahlfeldt Poor performance over the festive season suggests shoppers are spending elsewhere The…
Julia AhlfeldtSeptember 12, 2017
Learnings from the German car-maker's massive Super Bowl mistake By Julia Ahlfeldt Before the rise…
Julia AhlfeldtSeptember 11, 2017
By Julia Ahlfeldt As industries across the board find themselves having to transform to keep…
Julia AhlfeldtSeptember 8, 2017
By Julia Ahlfeldt People often asked me what I studied to become a customer experience…
Julia AhlfeldtAugust 31, 2017
Kevin Seaman, Patient Experience Manager at Mediclinic South Africa, shares the catalysts for their patient-centric…
Julia AhlfeldtAugust 21, 2017