This CX Mini Masterclass explains CX maturity models, what they are and how to leverage…
Julia AhlfeldtApril 2, 2020
This CX Mini Masterclass explores how organizations can leverage social media as a rich source…
Julia AhlfeldtMarch 26, 2020
This CX Mini Masterclass looks at the practical realities of managing the customer journey in…
Julia AhlfeldtMarch 19, 2020
This CX Mini Masterclass explains the concept of the Voice of Customer (VOC) Feedback Loop…
Julia AhlfeldtMarch 12, 2020
Vice President of Marketing & Innovation at VisionPoint Marketing, Josh Dodson, shares his insights about…
Julia AhlfeldtMarch 5, 2020
This CX Mini Masterclass explores practical ideas for how to measure customer experience impact beyond…
Julia AhlfeldtFebruary 27, 2020
This CX Mini Masterclass explores the concept of a customer advisory board (aka customer advisory…
Julia AhlfeldtFebruary 20, 2020
VP of Marketing and Customer Engagement at HUGHES, Sue Brady, shares insights about her team's…
Julia AhlfeldtFebruary 13, 2020
Business journalist and radio host Nompu Siziba interviewed me about the the changing retail trends.
Julia AhlfeldtFebruary 12, 2020