Insights 2020 South Africa Digital CX report For the second year, I've had the opportunity to team up with RogerWilco and Ovatoyou…Julia AhlfeldtJune 24, 2020
Insights How Covid 19 and the global health crisis will change CX The last few weeks have brought about unprecedented change. In what felt the blink of…Julia AhlfeldtMarch 31, 2020
Insights IOL Op-ed: Companies should focus on quality My perspective on why a retention-based strategy will outlast an acquisition-based one.Julia AhlfeldtFebruary 10, 2020
Insights Business Day Op-ed: With new players, consumers can bank on sector shake-up I shared my my thoughts on why the South African banking sector is ripe for…Julia AhlfeldtFebruary 10, 2020
Insights The CX-Files: Eat your own lunch — be brave & expand into the unknown We live in a world where design thinking surrounds us. So why, then, are there…Julia AhlfeldtJanuary 23, 2020
Insights The CX-Files: Is your brand ready for a youthquake? A lot has been written about millennials, that elusive, hard-to-engage generation which sent brands scrambling…Julia AhlfeldtJanuary 23, 2020
Insights The CX-Files: Winning over Gen Z with AI & CX Generation Z is the most-educated and -connected generation in history and have an unprecedented power…Julia AhlfeldtJanuary 23, 2020
Insights Online retailers need to address CX glitches before the holiday shopping season I recently teamed-up with digital marketing agency, Rogerwilco, and mobile researcher, ovatoyou, to run a…Julia AhlfeldtOctober 22, 2019
Insights Subscribe to my newsletter Want to get the best in CX news and updates? Sign-up here for my quarterly…Julia AhlfeldtJune 14, 2019
Insights Guest blogging for Kayako: 5 Ways to Empower Teams to Deliver Great Customer Service The team at Kayako recently invited me to contribute as a guest writer for their…Julia AhlfeldtMay 2, 2019