Customer experience transformation expert and Director of Experience Analytics at Magellan Health, Jennifer Wright, shares…
Julia AhlfeldtMay 7, 2020
This CX Mini Masterclass explores the benefits of interviews as an effective approach to gain…
Julia AhlfeldtApril 23, 2020
Seasoned CX leader and Customer Experience Design Partner with Verizon Business Group, Michelle Morris, shares…
Julia AhlfeldtApril 16, 2020
This CX Mini Masterclass explores 3 low-cost unique customer experience research methodologies. Show host and…
Julia AhlfeldtApril 10, 2020
This CX Mini Masterclass explains CX maturity models, what they are and how to leverage…
Julia AhlfeldtApril 2, 2020
This CX Mini Masterclass explores how organizations can leverage social media as a rich source…
Julia AhlfeldtMarch 26, 2020
This CX Mini Masterclass looks at the practical realities of managing the customer journey in…
Julia AhlfeldtMarch 19, 2020
This CX Mini Masterclass explains the concept of the Voice of Customer (VOC) Feedback Loop…
Julia AhlfeldtMarch 12, 2020
Vice President of Marketing & Innovation at VisionPoint Marketing, Josh Dodson, shares his insights about…
Julia AhlfeldtMarch 5, 2020