Category

Podcasts

customer experience consultant
Podcasts
February 14, 2018

Solving 99 customer problems: interview with Multichoice SA – E06

This episode of Decoding the Customer explores how Multichoice, Africa’s largest satellite TV provider, ignited…
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customer experience consultant
Podcasts
November 28, 2017

The role of compassion in customer experience: interview with Laura Jack – E05

 Understanding the perspectives of others and making decisions within this context is the foundation good…
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customer experience consultant
Podcasts
October 26, 2017

Executive champion for the customer mandate: interview with Michelle Beetar, Chief Customer Officer at Cell C

In 2016, the South African telecommunication firm, Cell C, hired Michelle Beetar as their first…
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customer experience consultant
Podcasts
October 2, 2017

CX excellence in action: Interview with Airbnb’s Desirree Madison-Biggs – E03

Airbnb customer experience is truly something different. The brand is one of my favorite examples…
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customer experience consultant
Podcasts
September 19, 2017

Innovation, disruption and staying relevant in the Age of the Customer: interview with Roger Norton – E02

In August 2017, I had the opportunity to speak with Roger Norton about fintech disruption…
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customer experience consultant
Podcasts
August 21, 2017

Driving patient-centric change: insights from Mediclinic SA – E01

Kevin Seaman, Patient Experience Manager at Mediclinic South Africa, shares the catalysts for their patient-centric…
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