This CX Mini Masterclass provides an overview of 3 of the most common customer experience…
Julia AhlfeldtMarch 14, 2019
This CX Mini Masterclass explains the difference between CX measures and metrics, as well as…
Julia AhlfeldtFebruary 21, 2019
This CX Mini Masterclass explains the relationship between employee experience and customer experience. Show host…
Julia AhlfeldtFebruary 14, 2019
This CX Mini Masterclass includes actionable tips for influencing customer centric change from show host…
Julia AhlfeldtJanuary 31, 2019
This edition of Julia’s CX Mini Masterclass series explores best practices for evaluating customer impact…
Julia AhlfeldtJanuary 24, 2019
This CX Mini Masterclass explains how you can use your customer journey map and understanding…
Julia AhlfeldtJanuary 17, 2019
This CX Mini Masterclass covers the concept of Customer Lifetime Value (CLV), how to calculate…
Julia AhlfeldtJanuary 11, 2019
This CX Mini Masterclass is the third of a 3-part installment on the topic of…
Julia AhlfeldtDecember 27, 2018
This CX Mini Masterclass is the second of a 3-part installment on the topic of…
Julia AhlfeldtDecember 20, 2018