Andrew Swan, Senior Business Intelligence Executive at top global law firm, White & Case, shares…
Julia AhlfeldtNovember 9, 2018
Yesterday was international podcast day. I thought this would be a perfect opportunity to reflect…
Julia AhlfeldtOctober 1, 2018
CEO of Yuppiechef, Andrew Smith, shares his perspective on customer empathy, the future of retail,…
Julia AhlfeldtSeptember 25, 2018
Diane Magers, CXPA president and CEO, shares her insight on CX industry trends and the…
Julia AhlfeldtJuly 25, 2018
Shaun Ray, the head of CX at Capitec Bank, enlightens us on how this up-and-coming…
Julia AhlfeldtJuly 10, 2018
I recently interviewed Charl Nel and Shaun Ray from Capitec Bank, one of the Big…
Julia AhlfeldtJuly 10, 2018
CX Thought leader and author, Ian Golding, shares his perspective on why customer experience matters,…
Julia AhlfeldtJune 27, 2018
In today’s world, so many of our consumer interactions happen remotely. As banking, retail and…
Julia AhlfeldtMarch 20, 2018
This episode of Decoding the Customer explores how Multichoice, Africa’s largest satellite TV provider, ignited…
Julia AhlfeldtFebruary 14, 2018