This CX Mini Masterclass explains how you can use your customer journey map and understanding…
Julia AhlfeldtJanuary 17, 2019
Marnitz Van Heerden, the Group Head of Customer Experience a Hollard Insurance shares his perspective…
Julia AhlfeldtJanuary 3, 2019
This CX Mini Masterclass is the third of a 3-part installment on the topic of…
Julia AhlfeldtDecember 27, 2018
This CX Mini Masterclass is the second of a 3-part installment on the topic of…
Julia AhlfeldtDecember 20, 2018
This CX Mini Masterclass is the first of a 3-part installment on the topic of…
Julia AhlfeldtDecember 13, 2018
Iain Meaker, the Executive Manager for Tourism & Hospitality at Comair/British Airways shares his thoughts…
Julia AhlfeldtDecember 6, 2018
This CX Mini Masterclass explores the concepts of customer touchpoints, experiences and journeys. The term…
Julia AhlfeldtNovember 29, 2018
This CX Mini Masterclass clarifies the difference between customer experience and customer service. Confusion around…
Julia AhlfeldtNovember 22, 2018
The inaugural episode of Julia’s CX Mini Masterclass series tackles a question that goes straight…
Julia AhlfeldtNovember 15, 2018