The business section of the Sunday Times covered my 2019 research on CX in eCommerce
Julia AhlfeldtFebruary 10, 2020
Client-centricity was highlighted at Capitec’s recent AGM as the primary reason for the bank’s rapid…
Julia AhlfeldtSeptember 21, 2018
Customer Experience thought leaders weigh in I was recently invited by Lumoa to participate in…
Julia AhlfeldtMay 4, 2018
Let customers be your North-star I recently spoke with Lynette Dicey, a reporter from South…
Julia AhlfeldtJanuary 17, 2018
Black Friday is a relatively new phenomenon in South Africa. In the lead-up to what…
Julia AhlfeldtJanuary 16, 2018
Mark Angus, writer for CXI today covered my recent research collaboration with Brandseye, which centered…
Julia AhlfeldtDecember 18, 2017
Consumer behavior is different in developing markets. There is no denying it. Business strategies that…
Julia AhlfeldtDecember 13, 2017
2018 is set to be an interesting year of change for the SA banking sector,…
Julia AhlfeldtDecember 12, 2017
Capitec leads BrandsEye sentiment index of SA banks for third consecutive year 6 November 2017…
Julia AhlfeldtNovember 7, 2017