MasterclassesPodcasts Customer experience culture starts with hiring: CX Mini Masterclass – E37 This CX Mini Masterclass explains how an organization's recruiting practices set the stage for its…Julia AhlfeldtApril 25, 2019
MasterclassesPodcasts Customer Strategy vs. business risk: CX Mini Masterclass – E36 This CX Mini Masterclass explains investigates how to find the balance between mitigating business risk…Julia AhlfeldtApril 18, 2019
MasterclassesPodcasts Customer Service without subservience: CX Mini Masterclass – E35 This CX Mini Masterclass explains how to fortify your organization's service culture through the concept…Julia AhlfeldtApril 11, 2019
Expert InterviewsPodcasts Insight on emerging consumer experience trends: interview with Ilenia Vidili – E34 Ilenia Vidili, founder of the Smarter Crew, shares her insights on emerging consumer trends, including…Julia AhlfeldtApril 4, 2019