Monthly Archives

April 2019

Podcasts
April 25, 2019

Customer experience culture starts with hiring: CX Mini Masterclass – E37

      This CX Mini Masterclass explains how an organization's recruiting practices set the…
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Podcasts
April 18, 2019

Customer Strategy vs. business risk: CX Mini Masterclass – E36

This CX Mini Masterclass explains investigates how to find the balance between mitigating business risk…
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Podcasts
April 11, 2019

Customer Service without subservience: CX Mini Masterclass – E35

This CX Mini Masterclass explains how to fortify your organization's service culture through the concept…
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Podcasts
April 4, 2019

Insight on emerging consumer experience trends: interview with Ilenia Vidili – E34

Ilenia Vidili, founder of the Smarter Crew, shares her insights on emerging consumer trends, including…
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