MasterclassesPodcasts Demystifying customer experience strategy: CX Mini Masterclass – E29 This CX Mini Masterclass provides an overview of customer experience strategy. What may seem like…Julia AhlfeldtFebruary 28, 2019
MasterclassesPodcasts Metrics, Measures and CX business value: CX Mini Masterclass – E28 This CX Mini Masterclass explains the difference between CX measures and metrics, as well as…Julia AhlfeldtFebruary 21, 2019
MasterclassesPodcasts The link between CX and employee experience: CX Mini Masterclass – E27 This CX Mini Masterclass explains the relationship between employee experience and customer experience. Show host…Julia AhlfeldtFebruary 14, 2019
Expert InterviewsPodcasts Delivering customer delight in the digital age: interview with Adrian Swinscoe – E26 Adrian Swinscoe, customer experience thought leader, Forbes contributor, and business advisor provides his perspective on…Julia AhlfeldtFebruary 7, 2019
MasterclassesPodcasts 3 actionable tips for influencing customer centric change: CX Mini Masterclass – E25 This CX Mini Masterclass includes actionable tips for influencing customer centric change from show host…Julia AhlfeldtJanuary 31, 2019
MasterclassesPodcasts Evaluating customer experience impact for business decisions: CX Mini Masterclass – E24 This edition of Julia’s CX Mini Masterclass series explores best practices for evaluating customer impact…Julia AhlfeldtJanuary 24, 2019
MasterclassesPodcasts On-ramps, off-ramps and customer experience ROI: CX Mini Masterclass – E23 This CX Mini Masterclass explains how you can use your customer journey map and understanding…Julia AhlfeldtJanuary 17, 2019
MasterclassesPodcasts Calculating Customer Lifetime Value: CX Mini Masterclass – E22 This CX Mini Masterclass covers the concept of Customer Lifetime Value (CLV), how to calculate…Julia AhlfeldtJanuary 11, 2019
Expert InterviewsPodcasts Fostering support for CX Strategy: interview with Marnitz Van Heerden – E21 Marnitz Van Heerden, the Group Head of Customer Experience a Hollard Insurance shares his perspective…Julia AhlfeldtJanuary 3, 2019
MasterclassesPodcasts How to map the customer journey: CX Mini Masterclass – E20 This CX Mini Masterclass is the third of a 3-part installment on the topic of…Julia AhlfeldtDecember 27, 2018