MasterclassesPodcasts AI and Customer Experience: CX Mini Masterclass – E64 This CX Mini Masterclass provides an overview of artificial intelligence and its emerging role in…Julia AhlfeldtNovember 28, 2019
MasterclassesPodcasts CX metrics, mistakes and missed opportunities: CX Mini Masterclass – E63 This CX Mini Masterclass explores some of the most pervasive missteps that organizations make with…Julia AhlfeldtNovember 21, 2019
MasterclassesPodcasts Beyond customer experience: CX Mini Masterclass – E62 This CX Mini Masterclass explores the importance of human experience and why brands need to…Julia AhlfeldtNovember 14, 2019
Expert InterviewsPodcasts Trends in digital user experience: interview with Jacques Oberholzer – E61 User experience design expert, Jacques Oberholzer, shares his insights on UX and how businesses are…Julia AhlfeldtNovember 7, 2019