This CX Mini Masterclass explores the key components of a successful CX program. There might…
Julia AhlfeldtOctober 31, 2019
I recently teamed-up with digital marketing agency, Rogerwilco, and mobile researcher, ovatoyou, to run a…
Julia AhlfeldtOctober 22, 2019
This CX Mini Masterclass provides an overview of service design and why this is important…
Julia AhlfeldtOctober 17, 2019
This CX Mini Masterclass provides an overview of design thinking and how this methodology can…
Julia AhlfeldtOctober 10, 2019
This CX Mini Masterclass provides clarity on the difference between user experience (UX) and customer…
Julia AhlfeldtOctober 3, 2019