Monthly Archives

September 2019

Podcasts
September 26, 2019

Great customer experience starts from the top: CX Mini Masterclass – E55

This CX Mini Masterclass explores how leaders can champion the customer mandate. Great customer experience…
Read More
Podcasts
September 19, 2019

Prioritizing customer journey improvement: CX Mini Masterclass – E54

This CX Mini Masterclass provides a simple and straightforward approach to prioritizing customer journey improvements.…
Read More
Podcasts
September 12, 2019

Customer experience KPIs: CX Mini Masterclass – E53

This CX Mini Masterclass provides an overview of customer experience KPIs and how these can…
Read More
Podcasts
September 5, 2019

Electricity and customer-centricity: interview with Chris Ahlfeldt – E52

Energy industry expert, Chris Ahlfeldt, shares his insights on how the energy industry is handling…
Read More

Subscribe to my mailing list