MasterclassesPodcasts Great customer experience starts from the top: CX Mini Masterclass – E55 This CX Mini Masterclass explores how leaders can champion the customer mandate. Great customer experience…Julia AhlfeldtSeptember 26, 2019
MasterclassesPodcasts Prioritizing customer journey improvement: CX Mini Masterclass – E54 This CX Mini Masterclass provides a simple and straightforward approach to prioritizing customer journey improvements.…Julia AhlfeldtSeptember 19, 2019
MasterclassesPodcasts Customer experience KPIs: CX Mini Masterclass – E53 This CX Mini Masterclass provides an overview of customer experience KPIs and how these can…Julia AhlfeldtSeptember 12, 2019
Expert InterviewsPodcasts Electricity and customer-centricity: interview with Chris Ahlfeldt – E52 Energy industry expert, Chris Ahlfeldt, shares his insights on how the energy industry is handling…Julia AhlfeldtSeptember 5, 2019