MasterclassesPodcasts The basics of B2B CX: CX Mini Masterclass – E51 This CX Mini Masterclass provides an overview of what makes experience management unique for organizations…Julia AhlfeldtAugust 29, 2019
MasterclassesPodcasts CX in Government: CX Mini Masterclass – E50 This CX Mini Masterclass explores 3 trends that are on the rise with how governments…Julia AhlfeldtAugust 22, 2019
MasterclassesPodcasts What is customer success: CX Mini Masterclass – E49 This CX Mini Masterclass explains customer success within the context of customer experience. Show host…Julia AhlfeldtAugust 14, 2019
MasterclassesPodcasts CX change management in action: CX Mini Masterclass – E48 This CX Mini Masterclass demonstrates what CX change looks like in action. Special guest and…Julia AhlfeldtAugust 8, 2019
Expert InterviewsPodcasts Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47 Matt Prowse, director of Customer Experience at IAG, Australia's largest insurer, shares his experience leveraging…Julia AhlfeldtAugust 1, 2019