Monthly Archives

August 2019

Podcasts
August 29, 2019

The basics of B2B CX: CX Mini Masterclass – E51

This CX Mini Masterclass provides an overview of what makes experience management unique for organizations…
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Podcasts
August 22, 2019

CX in Government: CX Mini Masterclass – E50

This CX Mini Masterclass explores 3 trends that are on the rise with how governments…
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Podcasts
August 14, 2019

What is customer success: CX Mini Masterclass – E49

This CX Mini Masterclass explains customer success within the context of customer experience. Show host…
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Podcasts
August 8, 2019

CX change management in action: CX Mini Masterclass – E48

This CX Mini Masterclass demonstrates what CX change looks like in action. Special guest and…
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Podcasts
August 1, 2019

Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47

Matt Prowse, director of Customer Experience at IAG, Australia's largest insurer, shares his experience leveraging…
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