MasterclassesPodcasts Closing the customer feedback loop: CX Mini Masterclass – E42 This CX Mini Masterclass explains what it means to close the customer feedback loop. Show…Julia AhlfeldtMay 30, 2019
MasterclassesPodcasts Employees are your VOC secret weapon: CX Mini Masterclass – E41 This CX Mini Masterclass explains how to leverage employees to bolster your VOC (Voice of…Julia AhlfeldtMay 23, 2019
MasterclassesPodcasts Bring customer insight to life through personas: CX Mini Masterclass – E40 This CX Mini Masterclass explains how to put your Voice of Customer (VOC) insights to…Julia AhlfeldtMay 16, 2019
MasterclassesPodcasts Understanding Voice of Customer: CX Mini Masterclass – E39 This CX Mini Masterclass explains the Voice of Customer (VOC), how this differs from CX…Julia AhlfeldtMay 9, 2019
Expert InterviewsPodcasts Delivering luxury customer experience in the safari industry: interview with Troy Smith – E38 Troy Smith, the owner and managing director of True Africa, shares his perspective on understanding…Julia AhlfeldtMay 2, 2019
Insights Guest blogging for Kayako: 5 Ways to Empower Teams to Deliver Great Customer Service The team at Kayako recently invited me to contribute as a guest writer for their…Julia AhlfeldtMay 2, 2019