Monthly Archives

May 2019

Podcasts
May 16, 2019

Bring customer insight to life through personas: CX Mini Masterclass – E40

This CX Mini Masterclass explains how to put your Voice of Customer (VOC) insights to…
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Podcasts
May 9, 2019

Understanding Voice of Customer: CX Mini Masterclass – E39

This CX Mini Masterclass explains the Voice of Customer (VOC), how this differs from CX…
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Podcasts
May 2, 2019

Delivering luxury customer experience in the safari industry: interview with Troy Smith – E38

Troy Smith, the owner and managing director of True Africa, shares his perspective on understanding…
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Insights
May 2, 2019

Guest blogging for Kayako: 5 Ways to Empower Teams to Deliver Great Customer Service

The team at Kayako recently invited me to contribute as a guest writer for their…
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