MasterclassesPodcasts Taking on Net Promoter Score: CX Mini Masterclass – E33 This CX Mini Masterclass provides in-depth insight about Net Promoter Score (NPS). Show host and…Julia AhlfeldtMarch 28, 2019
MasterclassesPodcasts Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32 This CX Mini Masterclass explains the role of leading and lagging indicators in measuring customer…Julia AhlfeldtMarch 21, 2019
MasterclassesPodcasts 3 Common customer experience metrics explained: CX Mini Masterclass – E31 This CX Mini Masterclass provides an overview of 3 of the most common customer experience…Julia AhlfeldtMarch 14, 2019
Expert InterviewsPodcasts Realizing customer value: interview with Arvida CEO Bill McDonald – E30 Bill McDonald, CEO of the Arvida Group, shares his insights on translating customer value into business…Julia AhlfeldtMarch 7, 2019