MasterclassesPodcasts Demystifying customer experience strategy: CX Mini Masterclass – E29 This CX Mini Masterclass provides an overview of customer experience strategy. What may seem like…Julia AhlfeldtFebruary 28, 2019
MasterclassesPodcasts Metrics, Measures and CX business value: CX Mini Masterclass – E28 This CX Mini Masterclass explains the difference between CX measures and metrics, as well as…Julia AhlfeldtFebruary 21, 2019
MasterclassesPodcasts The link between CX and employee experience: CX Mini Masterclass – E27 This CX Mini Masterclass explains the relationship between employee experience and customer experience. Show host…Julia AhlfeldtFebruary 14, 2019
Expert InterviewsPodcasts Delivering customer delight in the digital age: interview with Adrian Swinscoe – E26 Adrian Swinscoe, customer experience thought leader, Forbes contributor, and business advisor provides his perspective on…Julia AhlfeldtFebruary 7, 2019