MasterclassesPodcasts 3 actionable tips for influencing customer centric change: CX Mini Masterclass – E25 This CX Mini Masterclass includes actionable tips for influencing customer centric change from show host…Julia AhlfeldtJanuary 31, 2019
MasterclassesPodcasts Evaluating customer experience impact for business decisions: CX Mini Masterclass – E24 This edition of Julia’s CX Mini Masterclass series explores best practices for evaluating customer impact…Julia AhlfeldtJanuary 24, 2019
MasterclassesPodcasts On-ramps, off-ramps and customer experience ROI: CX Mini Masterclass – E23 This CX Mini Masterclass explains how you can use your customer journey map and understanding…Julia AhlfeldtJanuary 17, 2019
MasterclassesPodcasts Calculating Customer Lifetime Value: CX Mini Masterclass – E22 This CX Mini Masterclass covers the concept of Customer Lifetime Value (CLV), how to calculate…Julia AhlfeldtJanuary 11, 2019
Expert InterviewsPodcasts Fostering support for CX Strategy: interview with Marnitz Van Heerden – E21 Marnitz Van Heerden, the Group Head of Customer Experience a Hollard Insurance shares his perspective…Julia AhlfeldtJanuary 3, 2019