MasterclassesPodcasts How to map the customer journey: CX Mini Masterclass – E20 This CX Mini Masterclass is the third of a 3-part installment on the topic of…Julia AhlfeldtDecember 27, 2018
MasterclassesPodcasts Prepare for customer journey mapping: CX Mini Masterclass – E19 This CX Mini Masterclass is the second of a 3-part installment on the topic of…Julia AhlfeldtDecember 20, 2018
MasterclassesPodcasts Customer journey map – start here: CX Mini Masterclass – E18 This CX Mini Masterclass is the first of a 3-part installment on the topic of…Julia AhlfeldtDecember 13, 2018
Expert InterviewsPodcasts Airline customer experience management: interview with Iain Meaker – E17 Iain Meaker, the Executive Manager for Tourism & Hospitality at Comair/British Airways shares his thoughts…Julia AhlfeldtDecember 6, 2018