December 27, 2018
How to map the customer journey: CX Mini Masterclass – E20
This CX Mini Masterclass is the third of a 3-part installment on the topic of…
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December 20, 2018
Prepare for customer journey mapping: CX Mini Masterclass – E19
This CX Mini Masterclass is the second of a 3-part installment on the topic of…
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December 13, 2018
Customer journey map – start here: CX Mini Masterclass – E18
This CX Mini Masterclass is the first of a 3-part installment on the topic of…
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December 6, 2018
Airline customer experience management: interview with Iain Meaker – E17
Iain Meaker, the Executive Manager for Tourism & Hospitality at Comair/British Airways shares his thoughts…
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