MasterclassesPodcasts Customer touchpoints, experiences and journeys…oh my! CX Mini Masterclass – E16 This CX Mini Masterclass explores the concepts of customer touchpoints, experiences and journeys. The term…Julia AhlfeldtNovember 29, 2018
MasterclassesPodcasts The difference between customer experience and customer service: CX Mini Masterclass – E15 This CX Mini Masterclass clarifies the difference between customer experience and customer service. Confusion around…Julia AhlfeldtNovember 22, 2018
MasterclassesPodcasts What is customer experience: CX Mini Masterclass – E14 The inaugural episode of Julia’s CX Mini Masterclass series tackles a question that goes straight…Julia AhlfeldtNovember 15, 2018
Expert InterviewsPodcasts Data, insights and B2B customer experience: interview with Andrew Swan – E13 Andrew Swan, Senior Business Intelligence Executive at top global law firm, White & Case, shares…Julia AhlfeldtNovember 9, 2018