Insights The CX Files: Seven dos & don’ts of journey mapping by Julia Ahlfeldt (@JuliaAhlfeldt) For many businesses, journey mapping is their first foray into customer-centric thinking and, if…Julia AhlfeldtMay 8, 2018
News 30 CX influencers weigh in on Net Promoter Score Customer Experience thought leaders weigh in I was recently invited by Lumoa to participate in…Julia AhlfeldtMay 4, 2018