Monthly Archives

December 2017

December 18, 2017

Evaluating South African banks on CX

Mark Angus, writer for CXI today covered my recent research collaboration with Brandseye, which centered…
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December 13, 2017

Omnichannel customer experience opportunities in the travel sector

Consumer behavior is different in developing markets. There is no denying it. Business strategies that…
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December 12, 2017

Banking customer experience: Radio interview with Classic FM Business host, Michael Avery

2018 is set to be an interesting year of change for the SA banking sector,…
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December 2, 2017

Let South Africa’s Black Friday faux pas be a valuable CX lesson

By Julia Ahlfeldt Thirty-four seconds. That’s all it took to exasperate thousands of South Africans…
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