Julia Ahlfeldt 0 News December 18, 2017 Evaluating South African banks on CX Mark Angus, writer for CXI today covered my recent research collaboration with Brandseye, which centered…Read More
Julia Ahlfeldt 0 InsightsNews December 13, 2017 Omnichannel customer experience opportunities in the travel sector Consumer behavior is different in developing markets. There is no denying it. Business strategies that…Read More
Julia Ahlfeldt 0 News December 12, 2017 Banking customer experience: Radio interview with Classic FM Business host, Michael Avery 2018 is set to be an interesting year of change for the SA banking sector,…Read More
Julia Ahlfeldt 0 Insights December 2, 2017 Let South Africa’s Black Friday faux pas be a valuable CX lesson By Julia Ahlfeldt Thirty-four seconds. That’s all it took to exasperate thousands of South Africans…Read More