December 18, 2017
Evaluating South African banks on CX
Mark Angus, writer for CXI today covered my recent research collaboration with Brandseye, which centered…
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December 13, 2017
Omnichannel customer experience opportunities in the travel sector
Consumer behavior is different in developing markets. There is no denying it. Business strategies that…
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December 12, 2017
Banking customer experience: Radio interview with Classic FM Business host, Michael Avery
2018 is set to be an interesting year of change for the SA banking sector,…
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December 2, 2017
Let South Africa’s Black Friday faux pas be a valuable CX lesson
By Julia Ahlfeldt Thirty-four seconds. That’s all it took to exasperate thousands of South Africans…
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