News Evaluating South African banks on CX Mark Angus, writer for CXI today covered my recent research collaboration with Brandseye, which centered…Julia AhlfeldtDecember 18, 2017
InsightsNews Omnichannel customer experience opportunities in the travel sector Consumer behavior is different in developing markets. There is no denying it. Business strategies that…Julia AhlfeldtDecember 13, 2017
News Banking customer experience: Radio interview with Classic FM Business host, Michael Avery 2018 is set to be an interesting year of change for the SA banking sector,…Julia AhlfeldtDecember 12, 2017
Insights Let South Africa’s Black Friday faux pas be a valuable CX lesson By Julia Ahlfeldt Thirty-four seconds. That’s all it took to exasperate thousands of South Africans…Julia AhlfeldtDecember 2, 2017