Expert InterviewsPodcasts Executive champion for the customer mandate: interview with Michelle Beetar, Chief Customer Officer at Cell C In 2016, the South African telecommunication firm, Cell C, hired Michelle Beetar as their first…Julia AhlfeldtOctober 26, 2017
News Market disruption feature in launch edition of u│Chief magazine Quite excited to be featured in the first edition of this independent business publication. Check out…Julia AhlfeldtOctober 20, 2017
Insights Customer-centric disruption – and how companies can leverage CX to stay relevant By Julia Ahlfeldt Many industries have experiences customer-centric disruption, and their tales should serve as…Julia AhlfeldtOctober 9, 2017
Expert InterviewsPodcasts CX excellence in action: Interview with Airbnb’s Desirree Madison-Biggs – E03 Airbnb customer experience is truly something different. The brand is one of my favorite examples…Julia AhlfeldtOctober 2, 2017